In 2017, several dozen people formed a weekday-morning queue outside the headquarters of Venezuela's passport agency, SAIME. By 2018, hundreds were still lining up at government buildings to submit documents as website failures and passport shortages slowed the process.
What distinguishes this queue is that it was not merely for renewing identification. During an economic crisis, a passport could determine whether a person was able to leave the country. Moving the application online did not remove the line; it layered an unreliable website over the wait outside the office.