In October 2018, the Jagannath Temple in Puri, India, introduced a queue system for devotees entering to view the deities. It was a departure from centuries of practice. Early on the first morning, some visitors jumped the line and entered in groups before police and temple administrators channelled the crowd through the new order.
Officials planned to test the system on different days over several months and install suggestion boxes inside. The report also said some local residents encouraged pilgrims to breach barricades around 6 a.m.
A queue is not just equipment. Converting an inherited pattern of entry into one-person-at-a-time order required more than barriers; it required devotees to recognise that order as legitimate.